Frequently Asked Questions

Everything you need to know about your VLAND shopping experience.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $75. For orders under $75, a flat rate of $6.95 applies.

What is your return policy?

We want you to love your fit. If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.